| Plans and Coverage | CB Cloud Support XS | CB Cloud Support S | CB Cloud Support M | CB Cloud Support L | CB Cloud Support XL | CB Cloud Support XXL |
|---|---|---|---|---|---|---|
| Help Desk Support | ||||||
| Self Help via Online Knowledgebase | Yes | Yes | Yes | Yes | Yes | Yes |
| Resolution via Email (Web-Form) | Yes | Yes | Yes | Yes | Yes | Yes |
| Resolution via Email (Web-Form) + WhatsApp + Skype + Phone | Yes | Yes | Yes | Yes | Yes | Yes |
| Coverage Hours | 8am-5pm | 8am-5pm | 8am-5pm | 24 x 7 | 24 x 7 | 24 x 7 |
| Coverage Days | M-F | M-F | M-F | 365 Days | 365 Days | 365 Days |
| Response time | 48 Hours | 48 Hours | 24 Hours | 24 Hours | 12 Hours | 6 Hours |
| Support Resolution Coverage | ||||||
| L1 Cloud Platform | Yes | Yes | Yes | Yes | Yes | Yes |
| L2 OS Installation & HW Troubleshooting | Yes | Yes | Yes | Yes | Yes | Yes |
| L3 Advance Configuration - OS / Apss / Network etc | Non | Non | Non | Non | Yes | Yes |
| L4 Data Center Config & Root Cause Analysis | Non | Non | Non | Non | Non | Yes |
| Performance Review Meeting | Non | Non | Non | Yes | Yes | Yes |
| ANNUAL PRICE (FCFA) TTC | 0 | 20 000 | 25 000 | 27 000 | 35 000 | 50 000 |
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